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4 Kanha Rice Products Jobs

Support Engineer

0-4 years

Janjgir - Champa

1 vacancy

Support Engineer

Kanha Rice Products

posted 5mon ago

Job Role Insights

Job Description

DesiBuildz is looking for Support Engineer to join our dynamic team and embark on a rewarding career journey
  • Responding to customer inquiries and resolving technical issues via phone, email, or chat
  • Conducting diagnostic tests to identify the root cause of customer issues
  • Providing technical guidance to customers and walking them through solutions to resolve their problems
  • Collaborating with development teams to escalate and resolve complex technical issuesMaintaining accurate records of customer interactions and issue resolutions in a CRM system
  • Participating in the development and delivery of customer training and support materials
  • Communicating with customers and internal stakeholders to provide status updates on issue resolution
  • Strong technical background and understanding of hardware and software systems
  • Excellent communication and interpersonal skillsExperience with CRM and ticketing systems

Employment Type: Full Time, Permanent

Read full job description

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