Fleet Operations Manager (7-15 yrs)

Role Overview:

- The Fleet Operations Manager - Drivers will oversee the operations of a driver fleet across various service categories, ensuring smooth service delivery, compliance, and cost efficiency.

- The role involves managing drivers, optimizing operational processes, and implementing strategies to maintain high-quality service delivery while meeting business objectives.

Key Responsibilities:

Driver Management:

- Recruit, onboard, and train drivers across different vehicle categories (hatchback, sedan, SUV, premium).

- Develop and manage driver schedules, shift rosters, and assignments to meet operational demand.

- Address driver grievances and ensure resolution in a timely and professional manner.

Operational Excellence:

- Define, build, and execute first-to-last-mile operational processes for drivers.

- Monitor real-time performance of drivers and implement measures to address operational bottlenecks.

- Collaborate with internal teams to implement technology solutions that enhance driver efficiency.

Fleet Operations Support:

- Ensure drivers are equipped with well-maintained vehicles and adhere to maintenance schedules.

- Oversee the availability of tools such as GPS trackers and technology apps for seamless operations.

- Enforce compliance with road safety standards, traffic regulations, and company policies.

Compliance and Cost Management:

- Ensure adherence to local transportation laws, vehicle insurance, and driver certification requirements.

- Monitor transportation budgets and implement cost-control measures without affecting service quality.

- Conduct regular audits to verify compliance with operational and safety protocols.

Customer Service and Stakeholder Engagement:

- Ensure drivers maintain professionalism and deliver a high level of customer service.

- Address client escalations related to driver performance and provide timely resolutions.

- Build strong relationships with internal and external stakeholders to improve service delivery.

Strategic Planning and Reporting:

- Analyze driver performance data and identify areas for improvement.

- Prepare and present operational performance reports to senior management.

- Contribute to strategic planning for scaling operations and improving service quality.

Qualifications & Skills:

- Degree in Logistics, Operations, or a related field.

- 7+ years of experience in fleet or driver management, with at least 3 years in a leadership role.

- Proven expertise in managing large teams of drivers across various vehicle categories.

- Strong understanding of driver tracking systems, GPS solutions, and operational software.

- Excellent leadership and people management skills.

- Strong problem-solving and decision-making abilities.

- Knowledge of local transportation regulations and compliance requirements.

- Exceptional communication and negotiation skills.