HR Manager - The Resort - Malad West

Role & responsibilities

Recruitment & Staffing:

• Lead the recruitment process for hotel staff, ensuring the right fit for all positions across various departments (front office, housekeeping, food & beverage, etc.).
• Collaborate with department heads to assess staffing needs and develop job descriptions.
• Oversee employee onboarding, ensuring a smooth and efficient induction process for new hires.
• Coordinate with recruitment agencies, job boards, and universities to attract top talent.

Employee Relations & Engagement:

• Foster a positive work environment by managing employee relations, handling grievances, and resolving conflicts in a timely and professional manner.
• Promote employee engagement initiatives and ensure alignment with the hotel's culture and values.
• Organize employee recognition programs to celebrate achievements and milestones.
• Ensure open communication between staff and management through feedback systems, surveys, and regular meetings.

Performance Management:

• Oversee the hotels performance appraisal system, ensuring timely evaluations and goal-setting.
• Assist department heads with managing underperforming employees and creating performance improvement plans.
• Monitor and report on employee satisfaction, turnover rates, and retention strategies.

Training & Development:

• Identify and implement training programs to ensure that hotel employees are equipped with the skills and knowledge to perform their roles effectively.
• Develop and deliver leadership training programs to foster internal growth and promote employees to managerial positions.
• Conduct regular training for customer service excellence, safety protocols, and compliance with hotel standards.

Compensation & Benefits:

• Administer compensation and benefits programs in line with the hotels policies and industry standards.
• Ensure that payroll is processed accurately and on time, including overtime, gratuities, and bonuses.
• Manage employee benefits programs, including health insurance, leave entitlements, and retirement plans.

Compliance & Legal:

• Ensure compliance with labor laws, health and safety regulations, and industry standards in all HR-related matters.
• Maintain accurate employee records and ensure confidentiality of sensitive information.
• Advise on legal matters related to employment contracts, terminations, and workplace policies.

Staff Scheduling & Workforce Management:

• Oversee the preparation of work schedules to ensure sufficient staffing levels across all departments, particularly during peak seasons.
• Monitor attendance, leave management, and overtime to ensure operational efficiency.

HR Strategy & Planning:

• Work closely with hotel leadership to develop HR strategies aligned with the hotels goals and objectives.
• Implement strategies for employee retention, talent development, and succession planning.

Health, Safety & Wellbeing:

• Ensure that the hotel follows health and safety regulations and creates a safe working environment for all employees.
• Promote employee wellbeing initiatives, including mental health support and stress management programs.

Preferred candidate profile

• Bachelor's degree in Human Resources, Hospitality Management, or a related field (Master's preferred).
• Proven experience (5+ years) as an HR Manager, ideally within the hospitality or hotel industry.
• Strong knowledge of labor laws, HR best practices, and hospitality-specific regulations.
• Excellent interpersonal and communication skills with the ability to manage conflict and handle sensitive issues.
• Proficiency in HR software and Microsoft Office Suite.
• Strong organizational and time-management skills with the ability to multitask effectively.
• Ability to work in a fast-paced environment and manage diverse teams.

Perks and benefits