Senior Analyst

Job Description Senior Analyst
Job Location: Bangalore

About The Role
As a Senior Analyst at JustAnswer, you will be a Subject Matter Expert (SME) on Chatbot Strategy driving long-term growth and working on incorporating the newest technologies like LLM.
In this role, you will drive tangible business impact by delivering high-quality insights and recommendations that are grounded in your ability to combine strategic thinking and problem-solving with detailed analysis. This position offers a unique opportunity to collaborate closely with Product Managers and cross-functional teams, uncovering valuable business insights, devising optimization strategies, and validating them through experiments.

What You'll Do
• Collaborate with Product and Analytics leadership to conceive and structure analysis and deliver highly actionable insights from deep dives into specific areas of our business.
• Conduct analysis of a tremendous amount of internal & external data to find growth & optimization opportunities for the business.
• Package and communicate findings and recommendations to a broad audience (including senior leadership)
• Perform both Descriptive & Prescriptive Analytics including experimentations (AB, MAB), build
Reporting for understanding trends.
• Perform advanced modeling including (NLP, Text mining) would be preferable.
• Implement and track business metrics that will help drive the business.
• Help determine growth strategy from a marketing and operations perspective.
• Responsible/Opportunity to operate in an individual capacity as a lead analyst to understand JA
audience and guide informed strategic decisions & executions.

What We’re Looking For
• 5+ years of experience in e-commerce/customer experience products
• Proficiency in analysis and business modeling using Excel.
• Experience with Google Analytics, BigQuery, Google Ads, PowerBI, and Python / R would be a plus.
• Experience with SQL with a strong ability to write complex queries to extract information and arrive at an answer.
• Expertise in Descriptive Statistical Analysis, Inferential Statistical Analysis
• Strong experience in setting up and driving A/B Testing or Hypothesis Testing and analyzing the
results.
• Ability to translate analysis results into business recommendations, and excellent written and
confident verbal communication skills.
• Ability to communicate effectively with all levels of management and partners from a variety of
business functions.
• Advanced English level
• App-related experience would be preferable.