Senior Product Analyst

About The Role

As a Senior Analyst at JustAnswer, you will be a Subject Matter Expert (SME) in professional services domain driving long-term growth and leveraging the latest technologies and methodologies

In this role, you will drive tangible business impact by delivering high-quality insights and recommendations that are grounded in your ability to combine strategic thinking and problem-solving with detailed analysis

This position offers a unique opportunity to collaborate closely with Product Managers and cross-functional teams, uncovering valuable business insights, devising optimization strategies, and validating them through experiments

What Youll Do

Collaborate with Product and Analytics leadership to conceive and structure analysis and deliver highly actionable insights from ?deep dives? into specific areas of our business

Conduct analysis of a tremendous amount of internal & external data to find growth & optimization opportunities for the business

Package and communicate findings and recommendations to a broad audience (including senior leadership)

Perform both Descriptive & Prescriptive Analytics including experimentations (AB, MAB), build Reporting for understanding trends

Implement and track business metrics that will help drive the business

Help determine growth strategy from a marketing and operations perspective

Responsible/Opportunity to operate in an individual capacity as a lead analyst to understand JA audience and guide informed strategic decisions & executions

What Were Looking For

5+ years of experience in e-commerce/customer experience products

Proficiency in analysis and business modeling using Excel

Experience with Google Analytics, BigQuery, PowerBI, and Python / R would be a plus

Experience with SQL with a strong ability to write complex queries to extract information and arrive at an answer

Expertise in Descriptive Statistical Analysis, Inferential Statistical Analysis

Strong experience in setting up and driving A/B Testing or Hypothesis Testing and analyzing the results

Ability to translate analysis results into business recommendations, and excellent written and confident verbal communication skills

Ability to communicate effectively with all levels of management and partners from a variety of business functions

Advanced English level

About Us

We are a San Francisco based company founded in 2003

Our mission is simple: we help people

We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget

JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more

In the last 20 years, we have helped 10 million customers in 196 countries by answering more than 16 million questions

Our investors are Charles Schwab, Crosslink Capital, and Glynn Capital Management

Why Join the Team

With 1,000+ employees, we are growing at an amazing pace

Our hiring criteria: Smart

Fun

Get things done

We love what we do and celebrate our success together, best of all, you get to work at a hot company thats (drum roll, please) profitable!

Our JustAnswer Promise

We strive together to make the world a better place, one answer at a time

JustAnswer's mission is to help people

We do this by connecting our members with verified Experts to help answer life's questions and solve problems

Its not every day in your life that you get to be a part of a simple yet powerful mission

We pride ourselves in doing things the JA Way

Data driven: Data decides, not egos

Courageous: We take risks and challenge the status quo

Innovative: We're constantly learning, creating, and adapting

Lean: We focus on customers, using lean testing to learn how to serve them best

Humble: Past success is not a guarantee of future success

If these things matter to you, come join the team here at JustAnswer!

Work Environment

JustAnswer, India has adopted a remote-first/hybrid work environment in most locations

Some teams occasionally have the option to meet in person for teaming, collaboration, or social events

With employee well-being as a top priority, where legally permissible, employees must be fully vaccinated against Covid-19 to attend these optional in-person events

Our Commitment to Diversity

At JustAnswer, we embrace workplace diversity

We believe diversity drives richer insights, fuels innovation, and creates better outcomes

We are committed to attracting and developing an engaged and inclusive workforce

Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people

Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances