Sr. Trainer- Learning & Development

Conduct NHT Training- Online & Offline mode

Ensuring 100% through put of all NHT Batches

Schedule & Conducting Refreshers, Sharpeners for existing employees.

OJT Handling

Maintaining & Managing Training data

Maintain class attendance & performance records of agents in training, retrieval, and analysis.

Values we Cherish

Accountable- You take ownership of your work, can work with minimum supervision and Honor deadlines.

Adaptable- You can work in an unstructured environment. As a matter of fact, you embrace uncertainty and see it as an opportunity to learn and grow.

Learner for life- You are a quick learner, are excited about solving new or previously unsolvable problems and believe in constantly upgrading your skills.

Team Player- You enjoy working with people and get on well with cross functional teams.

Good communication skills in both verbal & written.

Ability to understand new business processes.

Presentable, possess good presentation skills and able to deliver any content with ease.

Coaching & feedback skills required

Ability to motivate others to improve their skills.

Ability to multi-task as and when required.

Fair knowledge of content creation for product & process trainings

Hands on with basic excel to compile training data.

Ability to work independently.