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Area/Assistant Service Manager
7-10 years
New Delhi, Chennai, Ahmedabad + 2 more
1 vacancy
Area/Assistant Service Manager
Just Engineers
posted 4mon ago
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Key skills for the job
Job Description
Area/Assistant Service Manager Responsibilities Include,
- Technical Expertise: Possess A Strong Understanding Of The Mechanical And Electrical Systems Of The Various Machine Tools They Service.
- Customer Service: Provide Excellent Customer Service By Effectively Communicating With Clients, Understanding Their Needs, And Ensuring Their Satisfaction With The Service Provided.
- Documentation: Accurately Document Service Calls, Repairs Performed, And Parts Replaced.
- Mentorship: Provide Guidance And Support To Junior Service Engineers.
- Technical Training: May Be Involved In Training New Service Engineers On Specific Machines Or Service Procedures.
- Team Leadership: Oversee The Performance Of A Team Of Service Engineers Within A Specific Area Or Territory.
- Service Scheduling: Schedule Service Calls For Their Team, Ensuring Efficient Allocation Of Resources And Timely Customer Service.
- Performance Management: Track And Evaluate The Performance Of Their Team Members, Providing Feedback And Coaching For Improvement.
- Inventory Management: Maintain An Adequate Inventory Of Parts And Supplies To Support Service Calls.
- Customer Relationship Management: Build And Maintain Positive Relationships With Key Customers.
Quality/Skills Required:
- Machine Tool Knowledge
- Troubleshooting Skills
- Electrical And Mechanical Skils
- Repair Skills
- Problem-Solving Skills
- Customer Service
- Safety
- Computer Literacy
Employment Type: Full Time, Permanent
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Area/Assistant Service Manager
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