146 Juniper Networks Jobs

Deliver high-quality technical assistance for

• NMS and SIEM products like JUNOS Space Platform and Apps, Security Analytics (JSA)

• Provide hardware and software technical support, including configuration assistance and troubleshooting of devices and other peripheral networking equipment.
• Document and reproduce customer related networking problems and work closely with L3 teams for timely resolution.
• Be a customer advocate for documentation, timely resolution of issues, for problem reproduction and escalation.
• Work with L3 team to develop product trainings and contribute towards knowledge base articles.
• Ability to troubleshoot and debug complex, unique networks with mixed media and protocols.
• Timely completion of training and certification as assigned
• Ability to mentor newly hired support engineers and peers in technical areas of specialty.

• Must have working knowledge of network and service management concepts, networking protocols [L2-L7], high availability, Virtualization and Scripting
• Must have hands on experience with Linux system level troubleshooting
• Must be experienced in handling large-scale software applications deployment, configuration [config files and script based] and debugging.
• Extensive background in internetworking, TCP/IP, LAN, WAN and Security technologies required.
• Superior verbal, written communication and customer handling skills.
• Experience with Network Management/Element Management Products (understanding of FCAPS, SNMP) and areas such as CLI, NMS Northbound Interfaces, XML and XSLT is desirable.
• Experience with any Security Information and Event Management (SIEM) product like Arcsight, QRadar, RSA NetWitness Suite, SolarWinds Log & Event Manager, McAfee Enterprise Security Manager etc
• Hands on experience with deploying and troubleshooting Virtual Machine (VMWare or KVM), and understanding of K8s, dockers and containers.
• Knowledge of ScreenOS and JUNOS based devices a plus.
• Hands on Experience with scripting like Shell, Python, Ansible etc a plus
• Certification on Juniper products or any relevant certifications are a plus.