Telesales Executive

Responsibilities

Handling Inbound and Outbound Calls : Telecallers may be responsible for answering calls from customers and responding to their inquiries, as well as making calls to potential customers to promote products or services.

Providing Information and Assistance : Telecallers should be able to answer customer questions and provide information about products, services, and company policies. They should also be able to assist customers with problems or issues they may be experiencing.

Resolving Customer Complaints and Concerns: Telecallers should be able to listen to and understand customer complaints and work to resolve any issues in a satisfactory manner. This may involve escalating the issue to a higher level of support or working with other departments to find a solution.

Upselling And Cross-Selling Products And Services: Telecallers may be responsible for promoting additional products or services to customers, either during the initial call or by following up with customers after the initial interaction.

Maintaining Accurate Records: Telecallers should be able to accurately record customer interactions and transactions and may be responsible for updating customer accounts or profiles with relevant information.

Meeting Performance Goals: Telecallers may be required to meet certain performance goals, such as a certain number of calls handled per hour or a certain percentage of sales made.

Skills Requirements: