Senior Technical Support Engineer

Why We Need you!

Were seeking individuals who can provide exceptional technical support to our customers and partners. Strong technical expertise and excellent customer interaction skills are essential for this role. You’ll be working directly with clients on complex, sophisticated products often systems-level software where a technical background is crucial for effective communication and problem-solving. Join us to make a real impact!

What You Will Be Doing:

• The individual we're seeking should have a strong technical background and enjoy troubleshooting issues.
• Normal operations regularly require communicating with customers, managing critical issues, and providing world-class support to customers.
• The Support Engineer will receive cases electronically through our Support portal and will also be part of an inbound call queue receiving and answering questions for direct customers and partners.  

To Be Successful in The Role, You Will Have:

• Minimum of 7-10 years in a role supporting enterprise IT, or equivalent experience 
• Expert troubleshooting and reasoning skills 
• Hands on experience managing Linux/Unix systems - LAMP Servers (OR) Hands on experience on networking/PKI/ Virtualisation. 
• Good to have Enterprise support experience in iOS/Android related issues. 
• Strong written and verbal communication skills.
• Proven experience working on critical system down issues and escalations
• Bachelor’s degree in computer science or related technical field or equivalent work experience 

Preferred Skills:

• Demonstrate experience troubleshooting - DNS, IP Networking, Firewall, SMTP, HTTPS, Load Balancers, ActiveSync, Email Microsoft Server Technologies (Exchange ActiveSync, Active Directory, ISA/TMG, NDES, KDC)
• Mobile Device Management (MDM) - Apple iOS & Android
• Cisco Certified Network Associate or Equivalent
• Microsoft Certified Technology Specialist (MCTS) - Exchange or equivalent experience
• Knowledge of administering LDAP servers
• Database Experience - SQL Queries
• VMware Certified Professional or Equivalent
• Public Key Encryption Infrastructure / SCEP 

This job posting will remain active until a qualified candidate is identified.

At Ivanti, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Ivanti believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

If you require special assistance for the best interview experience, please contact us at recruiting@ivanti.com.