JSW Group - Senior Manager/Assistant General Manager - Accounts Payable (10-15 yrs)

- Manage overall performance of the AP process by providing strategic and operational leadership, ensuring effective service delivery, maximum client satisfaction and team management.

- Monitor team performance and report SLAs and KPIs in the area of operations

- Drive continuous improvement and/or re-engineering projects to assure progressive service levels and lower costs.

- Actively engage with AP team leads & key managers to ensure customer satisfaction & address their pain points

- Represent the process in company and governance meetings and with business verticals.

- Develop and maintain customer relationships with vertical CFOs and key Managers.

- Manage escalated issues and provide final approval within team

- Ensure timeliness and accuracy of all items processed in the system

- Ensure effective people management and development, including: staffing & selection, integration of new staff to teams, facilitating technical/ functional training, measuring individual and team performance, providing feedback and managing people issues

- Carry out periodical performance reviews of team members and address non performance issues

- Ensure adherence to all statutory and legal requirements and keep updated with latest developments

- Experience in setting up AP shared service Centre & process transition

- Strong understanding of leading practices and SAP experience of taxation processes

- Experience in Shared Services/BPO would be an added advantage

- Knowledge of manufacturing industries (steel, cement, energy and ports)