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Team Leader
2-5 years
₹ 9.5 - 15L/yr (AmbitionBox estimate)
Gurgaon / Gurugram
1 vacancy
Team Leader
Bank of America
posted 3d ago
Job Role Insights
Key skills for the job
Job Description
- Daily Processing of Knowledge of Corporate Actions/equity dividend events in an accurate, timely and consistent manner, in accordance with departmental procedures and to the agreed service levels.
- Resolution of any processing issues and liaison with other areas of Bank of America Merrill Lynch including Settlements, Trading Desk Support, Client Service Representatives, Finance & Middle Office, Technology, Product Data Support, Client On boarding Services and global Asset Services Departments. The job involves a high degree of daily communication and interaction with internal counter-parties, external custodians/agent banks and external clients.
- Daily reconciliation of control, suspense and bank accounts and daily resolution of reconciling items.
- Maintenance of customer service levels through speedy resolution of queries raised by Prime Brokerage clients
- Daily allocation of client money.
- Compliance with all relevant Regulatory and BofAML Control Standards and policy requirements.
- To identify changes to processes and procedures that will improve control, efficiency, reduce risk and/or improve client services.
- Participation in user acceptance testing programs new business projects.
- Act as first point of escalation for Client Service Representatives, onshore management and offshore management.
- Team & Process Performance on Data.
- Reviewing common workbasket and workflow management.
- Ensuring timely resolutions of Queries/clarifications.
- Managing Team & K performance stats.
- Review of Errors to identify process and or training issues and address accordingly.
- Review of Reports and Metrics spreadsheet to identify gaps and address accordingly.
- Review of Escalations and Expedites for due diligence by associates.
- Process Escalations in accordance to documented process and follow through to closure.
- Attendance at daily Escalation meeting and follow-up with associates thereafter.
- Manage associates to timely closing of Request.
- Train associates on process and procedures and provide ongoing support.
- Work process and procedure gaps with LOB to closure.
- Strong work management skills and experience as SME
- Excellent Knowledge of financial and capital markets (equity).
- Working Knowledge of General Accounting (journal entries, debits/credits, color of entries and treatment in books etc.).
- Demonstrates sense of urgency for meeting Service Level Agreements; earns business partner loyalty through accuracy, efficiency and courtesy.
- Fair Analytical skills & eye for detail
- Demonstrated ability to quickly learn new processes and tools and incorporate to work environment.
- Must have excellent customer service skills.
- Proficient skills in English language (speaking, writing and comprehension).
- Time and organizational management.
- Demonstrates good judgment to determine and manage business partner expedites and escalations.
- Ability to clearly articulate and communicate issues to internal and external.
- Ability to multitask effectively.
- Proficient in MS Office.
- Knowledge of 6 sigma/quality tools
Employment Type: Full Time, Permanent
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What people at Bank of America are saying
Rating based on 262 Team Lead
reviews
Anonymous · Procurement & Supply Chain
in Gurgaon / Gurugram
The company is great, work culture, employee benefits, internal opportunities are great.
- Salary - Excellent
Promotions and appraisal are bit slow and low, depending upon the job profile and performance
Team Lead salary at Bank of America
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