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Executive - Customer Support
Joker & Witch
posted 4mon ago
Job Role Insights
Flexible timing
Job Description
JOKER & WITCH is looking for Executive - Customer Support to join our dynamic team and embark on a rewarding career journey
- Team Leadership: Leading and managing a team of customer support representatives, setting performance goals, providing guidance, and conducting regular coaching and training
- Customer Relationship Management: Building strong relationships with customers, addressing their inquiries, concerns, and feedback, and ensuring prompt and effective issue resolution
- Service Quality: Monitoring and maintaining high service quality standards, ensuring that customer interactions are handled professionally, courteously, and in line with company policies
- Strategic Planning: Developing strategies and initiatives to enhance the overall customer support experience, streamline processes, and improve efficiency
- Performance Metrics: Tracking and analyzing key performance indicators (KPIs) related to customer support, such as response times, resolution rates, customer satisfaction scores, and more
- Process Improvement: Identifying opportunities for process improvement within the customer support workflow and implementing changes to enhance operational efficiency
- Training and Development: Providing ongoing training and professional development opportunities for customer support staff to improve their skills and knowledge
Employment Type: Full Time, Permanent
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What people at Joker & Witch are saying
Customer Support Executive salary at Joker & Witch
reported by
2
employees
₹2.8
L/yr - ₹3.5
L/yr
12%
more
than the average Customer Support Executive Salary in India
View more details
What Joker & Witch employees are saying about work life
based on 9 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
Joker & Witch Benefits
View more benefits
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