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Deputy Manager-OTC Billing
Johnson Controls
posted 14hr ago
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Flexible timing
Key skills for the job
Job Description
- Responsible for organizations on-time and accurate delivery of BSNA s processes including billing, dispute, payment processing, cost/margin analysis and collections.
- Managing any issue that potentially impacts revenues and costs, from identification through to RCA and resolution of disputes.
- Create reporting, reconciliations, and related analysis of assigned revenue/cost of sales accounts monthly.
- Assisting with defining and creating operating procedures and participating in business process improvement initiatives related to revenue assurance activities.
- Acting as a Billing & Dispute Subject Matter Expert on projects / initiatives that could impact the end-to-end billing and dispute process.
- Lead the calls and forums agreed with Sales / Field / Customer, drive discussion with Collections, Billing, Booking functions to resolve Disputes / 60+ days aged issues for team.
- Investigate and recommend solutions to revenue and billing under-performance and improvement opportunities as per the contractual and legal aspects associated with relevant customer contracts.
- Ensuring that performance of Billing against contractual obligations is properly planned, tracked, and monitored, raise questions where this is not the case, and ensure plans are put in place to fix issues.
- In parallel with resolving disputes and AR issues, identify root cause of dispute to improve process and prevent recurring of disputes / AR issues
- Ensuring new tools are in line with expectations. Work closely with the UAT team to help development test plans.
- Developing an understanding of internal and external customer needs and ensure all activities and excellent delivery of customer satisfaction.
- Bachelor s/master s degree in accounting, Business, or Finance required, other disciplines considered with relevant experience
- 7-10 years of work experience with a minimum experience of 5 years in OTC Billing, Dispute and Contract Management
- Team Handling experience will be an advantage
- Strong analytical and data management skills
- Ability to handle complex situations and resolve difficult or non-routine issues/escalations.
- Strong Business Process documentation skills.
- Desired work experience in AS400, Oracle, SFDC, Citrix, Getpaid .
- Working in US working hours (night shift) is a mandatory requirement.
- English proficiency required written and verbal communication.
Employment Type: Full Time, Permanent
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Rating based on 99 Deputy Manager
reviews
Anonymous · Finance
in Gurgaon / Gurugram, Haryana
Nothing to like about work, unnecessary management creates pressure on employees, Thing is most of management is from BPOs they don’t know a single thing about how captive works, now they didn’t even match BPO culture and things at JCI going worst day by day. If you want some peace in life please don’t join this company. I would say..Read More
Don’t choose JCI, try some Indian MNC this worst company
Read 99 reviewsDeputy Manager salary at Johnson Controls
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