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64 John Crane Sealing Systems India Jobs
Service Contract Support Specialist
2-7 years
Pune
1 vacancy
Service Contract Support Specialist
John Crane Sealing Systems India
posted 1mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Providing support to billing admin tasks across aftermarket sales, programs and run rates to ensure all contracts are billed accurately and in a timely manner.
1-Contract billing:
- Issuing invoices in SAP.
- Submitting invoices through the right channels (emails or payment management portals).
- Assisting with contract billing validation by cross checking all documentation available.
- Assisting with creating maintaining billing plans in Excel as requested by clients
- Assisting with updating billing plan in SAP ( this could start small at first eg removing blocks or fixing obvious date typos, and gradually take on more based on experience once trained eg updating BP of decommissioned equipment etc).
- Assisting with resolving billing issues
2-Client Liaison on billing:
- Answering basic billing-related queries.
- Following up on purchase orders renewals on monthly, quarterly or annual basis.
- Requesting new portal access if/when applicable
3-Documentation management
- Filing contract documentation in the relevant OTI COE folders and/or SAP.
- Keeping OTI COE tracker up to date.
- Acting as the main administrator on third party payment portals ( keeping track of our logins on customers portal and PO available).
Qualifications
- Experience with SAP contract billing (VA42, VA43, VF03, IW75 etc) (insert other menus used by OTI)
- Experience with Service Max Salesforce desirable (eg some clients ask for service reports, this can be downloaded from SVMX).
- Understanding of contracts scope, billing periods, billing frequency, payment terms etc (this is useful to be able to answer basic questions in billing eg what is this invoice for)
- Customer service skills
- Attention to detail
- Experience working with Excel (to be able to manipulate and read the billing trackers that are created in excel for large contracts)
- Ability to meet deadlines and prioritize tasks to ensure deadlines are met
- Ability to problem-solve based on the information available
Employment Type: Full Time, Permanent
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Strict timing
Monday to Friday
No travel
Day Shift
John Crane Sealing Systems India Benefits
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