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3.9

based on 21.7k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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4149 Jio Jobs

Team Leader Contact Centre

2-5 years

Mumbai

1 vacancy

Team Leader Contact Centre

Jio

posted 28d ago

Job Description

1. Ensure smooth and efficient day to day operations within the team
2. Drive performance effectiveness and customer experience
3. Coach assigned Advisors on observed areas of improvement
4. Conduct analysis and drive initiatives to improve efficiency
5. Manage all customer interactions as rostered within parameters
6. Boost employee morale and monitor absenteeism and attrition
7. Abide by company policies and core values
8. Adhere to rostered timing, scheduled shifts and activates
9. Ensure individuals and team meet the defined performance metrics
10. Follow all contact center policies, procedures, code of conduct and
legislative requirements. 2 - 5 years
  • Skills & Competencies :
    1. Planning and organizing skills
    2. Problem solving skills
    3. Team management skills
    4. Customer handling skills
    5. Technical expertis

  • Employment Type: Full Time, Permanent

    Read full job description

    Jio Interview Questions & Tips

    Prepare for Jio Team Lead roles with real interview advice

    People are getting interviews at Jio through

    (based on 1.1k Jio interviews)
    Job Portal
    Referral
    Company Website
    Walkin
    Campus Placement
    Recruitment Consultant
    32%
    22%
    14%
    9%
    6%
    1%
    16% candidates got the interview through other sources.
    High Confidence
    ?
    High Confidence means the data is based on a large number of responses received from the candidates.

    What people at Jio are saying

    3.6
     Rating based on 164 Team Lead reviews

    Likes

    Working culture Timing Environment Daily routine Daily work life balance

    Dislikes

    Management Hr Working environment Working abilities

    Read 164 reviews

    Team Lead salary at Jio

    reported by 391 employees with 1-14 years exp.
    ₹1.5 L/yr - ₹7.7 L/yr
    48% less than the average Team Lead Salary in India
    View more details

    What Jio employees are saying about work life

    based on 21.7k employees
    55%
    71%
    55%
    97%
    Flexible timing
    Monday to Saturday
    Within city
    Day Shift
    View more insights

    Jio Benefits

    Health Insurance
    Job Training
    Soft Skill Training
    Work From Home
    Cafeteria
    Free Transport +6 more
    View more benefits

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