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3.9

based on 21.7k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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4081 Jio Jobs

Advisor Voice (RCC) ( 81355270 )

6-10 years

Bhubaneswar

1 vacancy

Advisor Voice (RCC) ( 81355270 )

Jio

posted 1mon ago

Job Description

1. Manage all customer interactions as rostered within parameters
2. Demonstrate ownership on calls when contacted by customer
3. Respond to all customers in appropriate tone and language
4. Offer a solution-based approach for all customer interactions
5. Educate the customer at every given possible opportunity
6. Ensure updation of product, system, process and policy knowledge
7. Adhere to rostered timing, scheduled shifts and activities
8. Capture customer details and data relevant to the call or service
9. Resolve customer queries within agreed timelines
10. Manage outbound campaigns as per business requirement
11. Increase, develop and retain customer base through relationship
building and service
12. Follow all contact center policies, procedures, code of conduct and
legislative requirements 6 months - 2 years (Minimum 6 months experience in BPO is mandatory)

  • Skills & Competencies :

  • Employment Type: Full Time, Permanent

    Read full job description

    Jio Interview Questions & Tips

    Prepare for Jio Advisor roles with real interview advice

    People are getting interviews at Jio through

    (based on 1.1k Jio interviews)
    Job Portal
    Referral
    Company Website
    Walkin
    Campus Placement
    Recruitment Consultant
    32%
    22%
    14%
    9%
    6%
    1%
    16% candidates got the interview through other sources.
    High Confidence
    ?
    High Confidence means the data is based on a large number of responses received from the candidates.

    What people at Jio are saying

    3.5
     Rating based on 90 Advisor reviews

    Likes

    Skill development, learning.

    Dislikes

    Promotion, appraisal.

    Read 90 reviews

    Advisor salary at Jio

    reported by 271 employees
    ₹0.9 L/yr - ₹3.8 L/yr
    60% less than the average Advisor Salary in India
    View more details

    What Jio employees are saying about work life

    based on 21.7k employees
    55%
    71%
    55%
    97%
    Flexible timing
    Monday to Saturday
    Within city
    Day Shift
    View more insights

    Jio Benefits

    Health Insurance
    Job Training
    Soft Skill Training
    Work From Home
    Cafeteria
    Free Transport +6 more
    View more benefits

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