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3.9

based on 21.7k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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4107 Jio Jobs

Advisor Voice (RVC)

0-2 years

₹ 1.2 - 3L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Chandigarh

1 vacancy

Advisor Voice (RVC)

Jio

posted 8d ago

Job Description

1. Manage all customer interactions as rostered within parameters
2. Demonstrate ownership on calls when contacted by customer
3. Respond to all customers in appropriate tone and language
4. Offer a solution-based approach for all customer interactions
5. Educate the customer at every given possible opportunity
6. Ensure updation of product, system, process and policy knowledge
7. Adhere to rostered timing, scheduled shifts and activities
8. Capture customer details and data relevant to the call or service
9. Resolve customer queries within agreed timelines
10. Manage outbound campaigns as per business requirement
11. Increase, develop and retain customer base through relationship
building and service
12. Follow all contact center policies, procedures, code of conduct and
legislative requirements 6 months - 2 years (Minimum 6 months experience in BPO is mandatory)

Skills & Competencies :

1. Speak local language
2. Basic computer knowledge
3. Problem solving skills
4.


Employment Type: Full Time, Permanent

Read full job description

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People are getting interviews at Jio through

(based on 1.1k Jio interviews)
Job Portal
Referral
Company Website
Walkin
Campus Placement
Recruitment Consultant
32%
22%
14%
9%
6%
1%
16% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What people at Jio are saying

3.5
 Rating based on 90 Advisor reviews

Likes

Skill development, learning.

Dislikes

Promotion, appraisal.

Read 90 reviews

Advisor salary at Jio

reported by 270 employees
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₹0.9 L/yr - ₹3.8 L/yr
61% less than the average Advisor Salary in India
View more details

What Jio employees are saying about work life

based on 21.7k employees
55%
71%
55%
97%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

Jio Benefits

Health Insurance
Job Training
Soft Skill Training
Work From Home
Cafeteria
Free Transport +6 more
View more benefits

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