Resident Engineer Entr Service Assurance

1. Ability to work with various internal stake holders and get the SR s
resolved on priority.
2. Able to do the FLT with the customer branch end stake holders.
3. Coordinate with internal JIO teams ESOC , ENOC, Field , NHQ teams for
faster resolution of fault.
4 Reporting of link status Daily / weekly / monthly wise ensure to
maintain the customer link uptime.
5. Constant communication and interaction with customer IT/SPOC for all
service related issues/ delivery.
6. DC/DR link monitoring and do escalation internally for quick
restoration
7. Handle customer escalation and feedback effectively in time bound
manner
8. Release the tracker on fault management to customer as well as
internal stake holder.
9. Work on SLA bound and get the monthly/ Quarterly reports.
10. Link monitoring and FT life cycle management on various scenarios.
11. Helping Jio team to better stake holder management at Customer end.