JC Home Delivery Lead Metro

1. Responsible for Jio Home Delivery (JHD) in JC Operation
2. Manage and supervise various outbound channels to ensure high service
levels for JHD customers
3. Recruit, train & deploy outbound direct sales agents in JC area as
per the given target
4. Monitor refresher training on JHD process and product knowledge to
agents
5. Drive Lead Acceptance & Lead Delivery on day to today basis
6. Ensure JC Level Master Configurations on JHD platform - Agents,
Stores, PIN Codes, Products
7. JC territory planning to ensure 100% manning coverage
8. Supervise and manage General Trade & Own Store promoters (xDSS) for
Home Delivery
9. Propose improvements to ensure augmented customer experience
10. Monitor and gather competition/industry plan, initiatives, policies
and best practices. Graduate: 4-8 Years,
MBA: Min. 2-6 years

Skills & Competencies :

1. Knowledge of managing , supervising direct sales teams of min 8-10 people
2. Knowledge of product and market
3. Knowledge of Direct Sales Practices
4. Team Recruitment Skills
5. Target orientation
6. Customer focus