State Home Connect & Care Support

Overall Job Mandate
1 The role would be responsible for supporting State Home connect & Care
lead in implementation & execution of all Home Care related activities.
2 Ensure Customer satisfaction & minimize customer complaints
3 Identification of working and setting up highest standards of service
offering as benchmark
Key Responsibilities
1 Assist Home Connect & Care Lead in driving care operations
Execute Home Care processes and plans
2 Service readiness for Home Care at JC/ JP
3 Ensure customer satisfaction and on time service delivery : SR calls
(complaints)
4 Minimize customer complaints per sub by constantly improving
process/delivery
5 Designing Process Audit Framework and Execution Guideline at last mile
level
6 Execution of Quality Audits through third party QA Partner / Own team
as applicable
7 Improving the skill set of field manpower to bring in Multi-skill set
based working culture
8 Analyze the customer complaints for variances and initiating
corrective actions - product & services
9 Establishment of the CAPABLE TEAM of field staff in order to generate
Customer Loyalty to our brand, by offering superior services in the life
cycle of customer engagement 7 - 10 years

Skills & Competencies :

A