Sr. Manager- Operations

Role & responsibilities

• Manage and oversee the operational activities of the corporate travel department, ensuring smooth and efficient service delivery.
• Utilize GDS software (Galileo/Amadeus) to handle air ticketing for both international and domestic travel.
• Build and maintain relationships with corporate clients, understanding their travel needs, and providing personalized service.
• Coordinate and book flights, accommodations, and other travel arrangements according to client preferences and budgetary constraints.
• Ensure compliance with corporate travel policies and negotiate favorable rates with airlines, hotels, and other travel suppliers.
• Stay updated on industry trends, airline regulations, and travel-related technology to provide the most up-to-date information to clients.
• Assist clients with visa processing requirements, providing basic knowledge and guidance throughout the application process.
• Handle and resolve any issues or complaints related to travel bookings, ensuring customer satisfaction and retention.
• Collaborate with the finance department to manage billing, invoicing, and financial reporting for corporate travel accounts.
• Monitor and analyze travel data and expenses, identifying cost-saving opportunities and providing reports to management.
• Train and mentor team members, ensuring their professional development and adherence to company standards.
• Develop and maintain strong relationships with travel suppliers, negotiating contracts and ensuring the best possible service for clients.
• Keep track of travel industry regulations, including travel advisories, visa requirements, and safety protocols, and communicate them to clients and team members

Preferred candidate profile

• Bachelor's degree in Tourism, or a related field.
• Proven experience in corporate travel management, with a strong focus on air ticketing using GDS software (Galileo/Amadeus).
• In-depth knowledge of international and domestic travel booking processes, including flight, hotel, and car rental reservations.
• Familiarity with visa processing procedures and basic knowledge of visa requirements.
• Excellent customer service skills and the ability to handle corporate clients' travel needs with professionalism and efficiency.
• Strong negotiation and relationship-building skills to secure favorable rates and services from travel suppliers.
• Proficient in using travel-related technology and online booking platforms.
• Attention to detail and the ability to multitask in a fast-paced environment.
• Strong organizational and time management skills to meet client deadlines and manage team schedules.
• Excellent communication and interpersonal skills to effectively collaborate with clients, team members, and travel suppliers.
• Leadership qualities with the ability to motivate and guide a team.
• Proficiency in MS Office suite and travel management software.
• Knowledge of travel industry regulations, including airline policies, travel advisories, and safety protocols.

Ability to adapt to changing travel trends and technologies.

Perks and benefits