Servicenow Developer

Job Responsibilities:

• Collaborate with the US-based team to understand and refine user stories and requirements.
• Translate business requirements into technical specifications and user stories in ServiceNow.
• Configure, develop, and maintain solutions within the ServiceNow platform, based on provided user stories.
• Collect necessary requirements and create user stories independently, if needed.
• Implement and maintain ITSM, ITOM, and HRSD solutions in line with the company's ServiceNow framework.
• Perform testing and quality assurance for developed features, ensuring alignment with US team standards.
• Leverage no-code tools such as Workflow Studio for all development work in the platform.
• Troubleshoot and resolve issues related to ServiceNow configurations and customizations.
• Ensure adherence to ServiceNow development best practices and platform governance.
• Participate in regular sprint meetings and provide updates on story progress.
• Document technical implementations and processes to ensure knowledge transfer and continuity.
• Collaborate with global teams to maintain consistency and high-quality output across different regions.

Required Qualifications:

• ServiceNow Certified System Administrator (CSA) certification.
• 8-12 years of experience working with the ServiceNow platform.
• Strong familiarity with ITSM, CMDB, ITOM, and HR Service Delivery (HRSD) modules.
• Proven experience in customizing and developing within ServiceNow using no-code tools like Workflow Studio.
• Experience with Agile/Scrum methodology.
• Integration experience (REST APIs).
• Knowledge of JavaScript and Glide scripting.
• Familiarity with Performance Analytics.
• ServiceNow certifications in ITSM, ITOM, or HRSD (Implementation Specialist).
• Familiarity with Automated Test Framework (ATF).
• Familiarity with the Vancouver release of ServiceNow.
• Experience working with the Xanadu release of ServiceNow (current team release).