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Salesforce - Technical Service Delivery Manager
6-12 years
Pune
1 vacancy
Salesforce - Technical Service Delivery Manager
Jade Global
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Oversee the delivery of Salesforce services, ensuring alignment with business objectives and service-level agreements (SLAs).
- Continuously monitor service performance, identifying and implementing opportunities for improvement.
Salesforce Expertise:
- Apply hands-on Salesforce development experience to guide teams and resolve technical challenges.
- Manage and optimize integrations with Salesforce to enhance business operations and user experience.
ITIL Process Management:
- Implement ITIL best practices, focusing on incident, change, and problem management.
- Identify and mitigate risks to ensure seamless and compliant service delivery.
Tools and Analytics:
- Use Jira and ServiceNow for effective project management, incident tracking, and reporting.
- Leverage Microsoft Charts and data analysis tools to create insightful and actionable reports.
Problem Management:
- Conduct root cause analyses for recurring issues, implementing solutions to prevent reoccurrence.
- Collaborate with cross-functional teams to ensure swift and effective resolution of problems.
Team Leadership:
- Lead, mentor, and develop a high-performing team, promoting a culture of excellence and collaboration.
- Provide regular feedback and performance evaluations to support team growth and development.
Flexibility and Communication:
- Adapt to varying work schedules to accommodate global operations and business needs.
- Communicate effectively with stakeholders at all levels, providing clear updates on service delivery status.
Strategic Alignment:
- Align service delivery processes and objectives with the organization s growth strategies.
- Drive innovation and process improvements to support organizational goals.
Qualifications and Skills:
- 15+ Years of Experience
- Bachelor s degree in Computer Science, Information Technology, or a related field.
- Proven experience with Salesforce development and integrations.
- Strong understanding of ITIL principles and practical application.
- Proficiency in Jira, ServiceNow, Microsoft Charts, and data analysis tools.
- Exceptional problem-solving, decision-making, and organizational skills.
- Excellent communication and interpersonal abilities.
- Demonstrated capability in team leadership and people management.
- Flexible and adaptable to dynamic business environments.
Preferred:
- ITIL certification.
- Project management certification (e.g., PMP, PRINCE2).
- Experience working in a fast-paced, global environment.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Technical Service Delivery Manager roles with real interview advice
Top Jade Global Technical Service Delivery Manager Interview Questions
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What people at Jade Global are saying
What Jade Global employees are saying about work life
based on 290 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Jade Global Benefits
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Internal Talent First Every Challenge an Opportunity Fun@Communiy Activities Not Just Pay Mission-Oriented Work Ideas Nurtured
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