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14 Ixigo.com Jobs

Sr Trainer - Customer Experience

2-6 years

Gurgaon / Gurugram

1 vacancy

Sr Trainer - Customer Experience

Ixigo.com

posted 3hr ago

Job Description

We are looking to hire a Senior Trainer, Customer Experience to play the key role of managing training and development processes for customer service. He/She will drive the execution for running ixigo s day-to-day training/refresher processes and help improve operational efficiency plus process quality/NPS

As a Senior Trainer - Customer Experience, you will be responsible for:

  1. Training executives towards handling of calls/emails/cases as per quality frameworks and designed SOPs (for Flights/Hotels)

  2. Refreshers/Trainings covering handling of escalation cases from ixigo s leadership

  3. Conduct regular Quality and Feedback sessions.

  4. Help define SOPs as per process updates/product developments.

  5. Provide insights and suggestions towards process improvement based on customer queries.

  1. Bachelor s degree - Minimum 3 years of experience as a trainer, preferably in the ecommerce or travel sector.

  2. Excellent verbal, written, analytical and communication skills

  3. Outstanding customer service skil


Employment Type: Full Time, Permanent

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What people at Ixigo.com are saying

5.0
 Rating based on 1 Customer experience review

Likes

The work culture is awesome.

  • Salary - Good
  • +5 more
Dislikes

Nothing as everything is fine

Read 1 Customer experience review

What Ixigo.com employees are saying about work life

based on 62 employees
79%
67%
80%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Ixigo.com Benefits

Work From Home
Free Food
Team Outings
Health Insurance
Cafeteria
Job Training +6 more
View more benefits

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Ixigo.com Gurgaon / Gurugram Office Location

View all
Gurgaon Office
Headquarter
ixigo.com 2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road Gurgaon
122002

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