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Ixigo.com
Sr Trainer - Customer Experience
Ixigo.com
posted 3hr ago
Flexible timing
Key skills for the job
We are looking to hire a Senior Trainer, Customer Experience to play the key role of managing training and development processes for customer service. He/She will drive the execution for running ixigo s day-to-day training/refresher processes and help improve operational efficiency plus process quality/NPS
As a Senior Trainer - Customer Experience, you will be responsible for:
Training executives towards handling of calls/emails/cases as per quality frameworks and designed SOPs (for Flights/Hotels)
Refreshers/Trainings covering handling of escalation cases from ixigo s leadership
Conduct regular Quality and Feedback sessions.
Help define SOPs as per process updates/product developments.
Provide insights and suggestions towards process improvement based on customer queries.
Bachelor s degree - Minimum 3 years of experience as a trainer, preferably in the ecommerce or travel sector.
Excellent verbal, written, analytical and communication skills
Outstanding customer service skil
Employment Type: Full Time, Permanent
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