ITSM Consultant

You are expected to lead the customer engagements and take care of end-to-end delivery. You will work on challenging automation/integration projects using tools like BMC TrueSight Orchestration, Jitterbit, eBonding (Fusion s flagship product), MuleSoft, Dell Boomi and other relevant technologies.

• Analyze and document existing business processes to identify opportunities for automation/integration.

• Design, Develop and Implement custom automation solutions using various tools & technologies.

• Help PMs, SDMs, Architects, Sales/Pre-Sales people in solutioning the requirements.

• Work with integration tools like BMC Truesight Orchestration, Jitterbit, eBonding, MuleSoft, Dell Boomi or other platforms to build integration workflows and APIs.

• Develop custom code or scripts in Unix, PowerShell, JavaScript etc. as needed for complex integration scenarios.

• Implement and test automation solutions and provide training to users.

• Troubleshoot and resolve integration issues promptly.

• Create and maintain comprehensive documentation for integration processes, APIs, and workflows.

• Collaborate with cross-functional teams to understand integration requirements and deliver solutions.

• Work with clients to identify new automation opportunities and continuously improve existing solutions.

• Guide Juniors and help the Sales team to present Demos and Proof of Concepts.

• Lead by example to deliver best and help colleagues.

• 7-12 years of experience working with Automation or Integration technologies.

Expert knowledge of at least one of the below technologies:

• BMC TrueSight Orchestration
• Jitterbit
• MuleSoft
• Dell Boomi

• BMC TrueSight Orchestration

• Jitterbit

• MuleSoft

• Dell Boomi

• Strong knowledge of automation concepts, APIs, Web Services, Connectors, etc.

• Expertise in XML, JSON, REST, SOAP

• Good Understanding of Network Protocols and connectivity.

• Good experience of SSL certificates and configurations.

• Knowledge of Java, Ansible, Python or JavaScript or any other automation technology will be add-on.

• Knowledge of Docker-Containers

• Experience of Leading Development & Delivery, Managing team etc.

• Experience with on-prem and cloud-based automation platforms.

• Experience of working with Agile methodologies

• Experience with developing complex integrations.

• Experience with security best practices for automation solutions.

• Confident to lead the development and guide juniors.

• BMC Helix ITSM or ServiceNow ITSM Knowledge will be preferable.

• Excellent verbal and written communication skills - ability to interact and communicate with customers to drive client value.

• A proven ability to develop positive working relationships in a distributed team and to create effective collaboration with direct and extended team members.

• Accountable for meeting project delivery deadlines and taking ownership of the work.

• Proven ability to work in a pressurized development and customer environment.

• Excellent analytical and problem-solving skills.

Qualifications / Certifications:

Master s or bachelor s degree in computer science, Information Technology, or a related field.