HR Business Partner

Key Responsibilities:

• Strategic HR Partnership

• Talent Acquisition & Retention

• Employee Relations & Engagement

• Performance Management

• Training & Development

• Compensation & Benefits Advisory

• Diversity, Equity, & Inclusion (DEI)

• Compliance & Risk Management

• HR Analytics & Reporting

Requirements:

• Education: Masters/Bachelors degree in Human Resources, Business Administration,

Psychology, or a related field.

• Experience: 5+ years of HR experience, with at least 2 years in a business partner role;

experience supporting customer support/customer service/contact centre teams is

Preferable.

• Knowledge & Skills:

• Strong knowledge of HR best practices.
• Proven ability to resolve complex employee relations issues in customer-

focused environments.

• Excellent interpersonal and communication skills, with a customer-oriented

approach.

• Analytical skills with experience in HR data analysis and reporting.

• Personal Attributes:

• Empathy and cultural sensitivity, especially within customer-facing team

dynamics.

• Strategic thinker with the ability to influence and partner with leadership.
• Proactive problem-solver.