Amadues - GDS Agent

Team: Customer Karma
Experience: 1-3 yrs

Key Responsibility

• Internal and external coordination
• Customer & Partner facing support on Emails, Chats and Calls
• Amadeus GDS Skilled (if Sabre skilled as well is a plus)
• Manage Customer Claims (pre-travel/post travel)

Qualifications

• Fluent in English (Spoken & Written)
• Has advanced knowledge in GDS (Amadeus preferred, Sabre is a plus)
• Clear handling of reservations, changes, cancellations, refunds, and reissue.
• Experience in travel agencies is a plus
• Availability from Monday to Sunday (rotating shifts)

Desirable

• Passion for customer management.
• Command of computer tools. - Ability to work/collaborate in/with teams with a positive attitude.

Abilities/Qualities

• Thorough and meticulous with extreme attention to detail
• Proactive team player
• Self-motivated, tenacious, takes initiative and is a problem solver
• Works to tight deadlines with a can-do attitude
• Strong communicator
• Can work under pressure
• Meet the business defined KPI's.Please note - We work 6 days a week (Mon - Sun), rotational shifts - 24/7.