IT Manager

Main Purpose of Job

Represent, Coordinate & manage site IT activities

- Be the IS/IT ambassador at NBSI

- Defend the local interests

- Participate to the elaboration of the NBSI OMP

- Ensure business alignment by Implementing IT solutions meeting NBSI needs & requirements

- IT Security & compliance, ISMS

- Maintain IT Operational continuity

- Proactively ensure access to information and operational efficiency of IT solutions & Equipment

- Put in place Nestlé standards, compliance and ensure its respect over the years through measures and user behaviour

- Assist and help users in their daily activities (support, training, knowledge sharing etc.)

Key Outputs :

Operational activities

- Faciliate day-to-day assistance to the business, through direct contacts and through the resolution of incidents and requests

- Execute & lead in collaboration with SAR IT/IT Hub/Zone for ISIT specialized tasks in order to support the local business

Management of local servers including backups ensuring secured data management

- Local Server Support including hardware maintenance

- Backup Management including tape movement and tap inventory. Accountability for Server Data data backup and ensuring secured movement and stored in a safe place.

Management of Active and Passive Network

- Coordination with vendor to ensure all network devices are active including Switches, Access Point for Wi-Fi Connections, Wireless Controller including hardware and application maintenance.

- Coordination with vendor to manage end to end Local Area Network in centre

- Management of passive networking - design, plan and execution of structured cabling with third-party services in centre

Management and support of PCs, laptops, printers, mobility devices

- End to End support for PCs, laptops, printers and mobile devices

- Installation/upgrade of operating system for pcs and laptops

- Installation, configuration of printers. Secure printing solutions

Management and support of EPABX (Telephony system)

- End to End support for EPABX system including hardware maintenance with third-party services

- Ensuring regular backup of EPABX system

- End user support for landline/extensions and facility

Management and support for other IT devices and solutions

-Meeting rooms management - end to end support including hardware and system maintenance with third-party services

- Audio/Visual automation system - end to end support including hardware and system maintenance with third-party services

- Digital signage solution - end to end support including hardware and system maintenance with third-party services

IT Hardware Asset Management

- Defining IT hardware asset management processes for centre

- End to End life cycle management of IT Hardware including:

- Procurement of IT Hardware ensuring timely delivery

- SAP Transactions to ensure registration of IT Hardware in SAP

- Ensuring registration/modifications of IT hardware in IT Asset Management tool

- Ensuring proper hardware asset transactions inside centre

- Ensuring proper write off with due approval for all IT hardware assets at their end of life cycle

- Ensuring proper disposal of IT hardware assets after end of their life cycle

- Ensuring replacement of IT hardware assets after disposal at the end of their life cycle with new IT hardware assets

- IT Hardware maintenance with third-party services ensuring smooth IT operations

- Quarterly verification of IT Assets ensuring Global KPI achieved

IT investment (CAPEX) budget & operational budget (OPEX) for Centre

- Preparing IT investment (capex) for centre with due approval from Globe Business Solution for R&D and maintain the same

- Preparing IT operational budget (opex) with internal collaboration in centre and aligned with Globe Business Solution for R&D

IT Maintenance

- Ensuring physical security control is correctly applied for IT server room, communication room, switch room and store room

- Ensuring facility management (fire hydrant, air conditioning, Temperature control etc.) should be proper and maintained as per Globe data centre standard

Vendor Management

- Ensuring vendor contact details, service level agreement and scope of work are defined and in place for all locally managed vendors related to IT

- Ensuring Escalation Matrix for vendors are in place

- Managing operational activities related to Vendor Payments, GST and vendor reconcilliation.

- Managing and maintaining vendor legal contracts as required.

Documentum (RDDMS) Management

- Performing Local Business Administrator role for Documentum RDDMS

- Providing documentum access to end users

- Ensuring documents upload and release process in place for centre for Documentum RDDMS

Staff Management

- Manage outsourcing resources

- Ensure accurate support staff in terms of number and competencies and training (Skins & Skills)

'Safety

- Ensure that all safety policies and rules are understood and respected by the staff

- Actively participate in any incident investigation and safety audit involving the group

ISIT Security and Compliance:

- Ensure implementation of IS-IT policy as per Nestlé guidelines

- Identification of risks and implementation of controls locally in centre basis Information Security Management System (ISO27001) in collaboration with Global R&D ISMS lead

- Perform local control owner role for ISMS (Information Security Management System) ensuring sustainability for ISO27001

- Perform Global Control Owner role for specific ISMS Controls ensuring controls localization for all other R&D sites

- Regularly follow and work closely through Security and Compliance Index ensuring the compliance index score should be in higher side in terms of IS/IT Security

- Perform IT security coordination role such as assessing, escalating and investigating information security violations and developing measurements to avoid these violations in the future

Service ownership:

- Is the main contact point for all solutions in IT portfolio, and deliver the service upon business satisfaction.

Renewal/Upgrade/Replacement of hardware (Servers, Workstations, Network equipment, Printers, Video Conferencing, Telepresence and other Audio/Visual) with respect to the Global Standard ensuring smooth operations.

Renewal/Upgrade/Replacement of Software Licensing and versions, Operating Systems, Firmware ensuring compatibility with respect to the Global Standard ensuring smooth operations.

- Management of IT infrastructure by doing proactive monitoring activities and ensure any issues are regularly communicated and escalated as appropriate.

- Analyse, understand, challenge and translate Business/GLOBE requirements into functional/technical specifications.

- Provide ISIT expertise on IT and other functional solutions.

- Has the required knowledge of business processes in order to understand the business and propose adequate solutions.

- Provide required and up-to-date documentation of supported solutions.

- Liaise effectively with the Customer Care organizations to continually monitor and improve Service Levels provided to the business

- Sharing IT related knowledge to the adequate users in centre ensuring smooth business operations

Project Management:

Provide assistance in order to structure delivery of new solutions and enhancements

Provide solutions for business requirement ensuring process simplifications and increasing efficiency

Deliver projects in line with requirements, and according to standards/guidelines and LGO project management processes.

Support for New buildings and new projects in center

IT Purchases Owner:

Create PRs for all IT Hardware/Services to be used by NBS

Coordinate with Procurement team to ensure that all SAP contracts are in place

Coordinate with concerned teams for PO, vendor payments and invoice processing