IT Business Analyst

A Day in the Life The IT Business Analyst will play a crucial role in bridging the gap between IT and the sales and marketing teams. This position involves analyzing business processes, identifying opportunities for improvement, and implementing technology solutions to enhance efficiency and drive business growth.

• Engages with business leaders to understand how strategies and data-driven changes can improve efficiencies and add value.
• Work with data sets to define use cases to improve products, processes and/or services.
• Collaborates with Business Relationship Manager (BRM), business stakeholders and IT Product Owners / Managers to develop business requirements for product or system changes.
• Drives business agenda during solution delivery process.
• Functional Skills: Ability to analyze data and trends in order to develop recommendations to solve business problems.
• Additional Skills: Problem Solving, Detail Oriented, Cross-Functional Collaboration, Customer Service, Process Improvement, Communication.
• Technology: Understanding of systems, software and technological concepts, Familiarity with data analysis tools and data modeling methodologies.
• Proficient in SFDC , Service - Now
• Collaborate to resolve the incidents per business needs. Incident and Change management.
• Japanese - Reading , writing and speaking skills will be an added advantage.

• Bachelors Degree in Engineering, MCA, or MSc and 3+ years relevant experience as Business Analyst.