BPO Executive

Email: Info@clearvuesolutions.com
Web: https://clearvuesolutions.com
Title: BPO Team Lead

Location: CHENNAI

KEY DUTIES AND RESPONSIBILITIES

• Any degree with 5 years of experience in Business Process Team leading.
• Client Communication: Maintain regular communication with the client regarding operational updates, performance metrics, and process improvements. Address client concerns and provide solutions as needed.
• Process Improvement: Identify areas for process enhancement and efficiency gains within the collections process. Collaborate with cross-functional teams to implement best practices and drive continuous improvement.
• Team Management - Supervising and managing a team, including their performance, productivity, and adherence to business regulations and procedures.
• Performance Monitoring - Maintain and evaluate individual and team performance metrics such as quality scores, average handle time, customer satisfaction ratings and sales targets.
• Coaching and Training - Team Members need constant coaching, monitoring and training to enhance their skill set, product knowledge and customer service capabilities.
• Work Allocation -Assigning tasks, projects and client assignments based on each team members skill set and workload capabilities.
• Quality Assurance - Maintaining quality standards in BPO and conducting frequent quality audits to identify improvement areas and provide feedback to the team.
• Overall, the roles and responsibilities of a team leader in BPO include guiding and assisting the team in achieving operational excellence, completing needs, meeting objectives, and providing exceptional client experiences.