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Global Head, Process Excellence, Automation & Analytics - GBS
15-20 years
Hyderabad / Secunderabad, Ahmedabad
1 vacancy
Global Head, Process Excellence, Automation & Analytics - GBS
Iron Mountain Inc
posted 7hr ago
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Flexible timing
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Job Description
Role and Responsibilities
Strategic Leadership:
- Develop and execute the vision and strategy for process excellence, continuous improvement, automation, reporting, and analytics across the organization.
- Serve as a key advisor to senior leadership on process improvement initiatives and automation opportunities.
Continuous Improvement & Lean Methodology:
- Using Lean, Six Sigma, lead continuous improvement initiatives and other process improvement methodologies to identify inefficiencies and enhance operational performance.
- Partner with functional leaders to design and implement improvement roadmaps that support cost savings, productivity gains, and enhanced quality.
- Foster a culture of continuous improvement by establishing training programs, workshops, and tools that empower teams to drive change at all levels of the organization.
Process Excellence & Standardization:
- Develop and implement process excellence frameworks to ensure standardized, high-quality processes that meet or exceed stakeholder expectations.
- Build, lead, and mentor a team of consultants, project managers, and process excellence professionals, fostering a high-performance, collaborative culture.
- Monitor and measure process performance, identifying opportunities to reduce cycle times, improve accuracy, and increase customer satisfaction.
- Champion change management efforts, communicating effectively to drive alignment, encourage buy-in, and ensure seamless adoption of new processes.
Process Mining & Automation:
- Drive the adoption of automation technologies (e.g., RPA, AI) to streamline operations and improve service delivery.
- Collaborate with IT and other departments to integrate automation solutions into existing processes.
Reporting & Analytics:
- Leverage analytics to drive decision-making, utilizing data to identify improvement opportunities, measure progress, and assess project and process outcomes.
- Develop and track KPIs, performance metrics, and benchmarks to ensure continuous visibility into improvement efforts and impact on the business.
- Implement digital tools and platforms to enhance data transparency, project reporting, and real-time tracking of process improvement initiatives.
Ideal Candidate Characteristics & Credentials
- Education: Bachelor s degree in Business Administration, Operations Management, Engineering, or related field; MBA or other advanced degree preferred.
- Experience: 15+ years of experience in internal consulting, project management, or process excellence, with a strong background in GBS, shared services, or similar environments.
- Certifications: Lean Six Sigma (Black Belt or Master Black Belt) required; PMP and/or other relevant certifications preferred.
- Strategic Problem Solving: Ability to analyze complex issues, design effective solutions, and drive impact in a large-scale, matrixed organization.
- Project Management Expertise: Proven ability to lead and govern projects with a structured approach, ensuring consistency, transparency, and accountability.
- Process Improvement & Lean Methodologies: Strong understanding of Lean, Six Sigma, and continuous improvement practices with demonstrated experience in process optimization.
- Analytical & Data-Driven: Skilled in using data analytics and digital tools to identify improvement opportunities and track performance.
- Leadership & Change Management: Proven track record of leading teams, driving change, and managing large-scale transformation initiatives.
- Communication & Stakeholder Management: Strong interpersonal and communication skills, with the ability to influence, collaborate, and present effectively to senior leaders.
Employment Type: Full Time, Permanent
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based on 402 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Iron Mountain Inc Benefits
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Global Head, Process Excellence, Automation & Analytics - GBS
15-20 Yrs
Hyderabad / Secunderabad, Ahmedabad
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