Customer Service (UK Voice Process)

• Answer inbound calls and make outbound calls to customers
• Answer customer queries through chat or through emails
• Identify and assess customers' needs to achieve satisfaction
• Research required information using available resources to provide solution to customer
• Ensure correct resolution is being provided to customer
• Exhibit customer service skills by logically and timely closure of queries
• Update portal / CRM with customer query and solution provided and details of conversation
• Ensure customer expectations are met or, where possible, exceeded
• Meet or exceed project goals
• Flexible to accommodate project delivery pertaining to timings and schedules
• Enhancing knowledge through internal training as per domain requirements
• Adherence to process requirements and produce necessary reports as per project requirement

Required Skills:

• Candidates with International Voice Process are only eligible.
• Excellent Verbal and written communication skills.
• 6 Months - 3 Years of experience in International voice is mandatory
• Candidates should be willing to work in UK Shift (2 PM to 11 PM) with Any Graduation.
• 5 days working (Mon - Fri)
• Candidate should be interested to work from Chennai Office (Nungambakkam)
• One Way cab (Drop) Facility will be provided for female candidates only