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Mainframe Support
IQVIA Biotech
posted 8d ago
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Flexible timing
Key skills for the job
Job Description
Perform variety of production execution activities for 80 plus countries globally on their critical deliverables with its highest accuracy and quality
Also need to implement various process enhancements and automations for global offerings in IQVIA worldwide
Involves quality assurance, production of reports, answering queries from Local Offices for the EMEA & LATAM regions
Also need to implement various process enhancements and automations for global offerings in IQVIA worldwide
Involves quality assurance, production of reports, answering queries from Local Offices for the EMEA & LATAM regions
Principal Accountabilities:
Executing, Monitoring, 1st level fixing and 2nd level escalating
Reporting and rerunning production processes as defined in Schedule
First & Second level break-fix support for Mainframe-Infrastructure and its components
Participate in Root Cause Analysis as appropriate
Ensure daily process & procedures remain accurate and up to date
Ensure account checklist items are completed and signed off
Ensure account checklist items are completed and signed off
Diagnose, troubleshoot and report/resolve interruptions or problems in system processing and or hardware anomalies
Providing Production support 24X7 which involves escalation of abend
Provide immediate fixes to the production abends
Solving production abends as per the abend document
Solving production abends as per the abend document
Monitor batch cycles for daily, weekly, monthly, quarterly, yearly jobs and report statistics to client
Ensure timely completion of the batch cycles as per the schedule
Check for long running jobs and investigate in case there are any loop back issues with batch jobs
Job Skill Requirements:
At least 1 year of experience in Mainframe, JCL, COBOL, ESP, REXX
Strong analytical skills and problem-solving ability
Excellent written and good oral communication skills
Creative thinker and an eye for detail and quality
Fair knowledge in MS Excel MS Power Point
Qualifications:
Bachelor s in BSc, BCA, MSc, MCA
0-1 years of experience in Mainframe Development or Support function
Pharmaceutical industry knowledge will be an added advantage but is not a pre-requisite
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
IQVIA Biotech Benefits
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