SQL Support Analyst

Essential Functions:

Develops and delivers technology services through managed services project activities requiring general knowledge of IQVIAs products and technical expertise.
Responsible to handle handle client calls and reply back client emails with the required information.
Has good understanding of the domain and the product so as to educate/guide the client in navigating through the product features.
Assisting clients in updating the information in bulk through back end
Responsible for extracting the required information on regular basis
Responsible to coordinate with various teams including tech team, global team to ensure the case is resolved
Responsible for creating, investigating, communicating and closing a case in CSM
Escalating the issues to the concerned Tier 2 teams for case resolution with proper investigation details.
Responsible for license procurement request
Assist in testing of release features
Required to work in Australia time zone i.e. 2.30am IST

Qualifications:

Bachelors Degree Computer Science, a related field, or equivalent experience
Req

Skills Required: