Director, Fund Administration and Operations

Responsibilities The Director – Fund Accounting and Operations is responsible to build and sustain a  premium organization capable of delivering services in a high-volume, client centred environment where higher level of service requires developing/maintaining process  excellence.  The Director – Fund Accounting is a sought-out business partner and resource for client  requesting accounting needs by leading individual and team performance. Ensures that work delivered to clients are compliant to the Group and Company  compliance policies as well as local regulatory framework. Tasks 

• Manage a team of Private Equity professionals to delivery Private Equity Fund related services   to clients.
• Encourages new ideas, approaches and opinions.
• Works together with the Accounting Resource Manager and Managers to ensure the planning assumptions and input are correct. Accurately establishes capacity plan. 
• Evaluates optimal resource utilization between each team by ensuring staff allocation arbitration.
• Assesses accordingly the capacity plan.
• Ensures efficiency of operations to minimize costs and allows on-time delivery of services to clients. 
• Works closely with the Managing Director to ensure client’s expectations are met. 
• Manage the Private Equity team to ensure that client deadlines and milestones are met.
• Ensures all incidents and clients’ complaints are logged and properly handled.
• Prepare and analyse the incidents and clients’ complaints reports to include immediate mitigation to avoid similar occurrences. Report to be communicated to respective committee/forum.
• Ensures invoicing is timely and full, including billing of all Ad-hoc works and timely payment of fees by clients.
• Ensures Compliance and risk policies and protocols are adhered to by the entire department and deficiencies repaired and escalated to CDD without delay.
• Takes responsibility for the quality control and documenting the process while promoting empowerment and ownership.
• Daily time sheet control and approval for direct reports + overruns check and chargeability.
• Monitors improvement in processes and optimisation of technology.
• Leads continuous improvement efforts and projects to refine production methods and processes to produce quality services that meet client’s requirements in the most cost-effective manner.
• Directs, guides, monitors the department with consistent and established operating mode, and safety procedures and processes. Engages in problem solving of complex situations.
• Monitoring of budgets, identifying revenue opportunities and monitoring of WIP.
• Ascertain scop creep work, if any, and discuss that with client and seniors in timely manner.
• Work together with the team to ensure a proper allocation of client/task to the team members.
• Identify staff’s training requirements and arrange/provide required training to them.
• Develops and maintains targets concerning staffing, overtime budgeting and productivity. 
• Directs, guides, monitors Manager under his/her accountability e.g. quality of work, leaves, attrition, appraisal, coaching and development.
• Keep yourself updated with the Regulatory changes and its impact on Company’s or client’s operations.
• Train the staffs on these changes and keep the readiness of the team to deliver to client with the new changed brought in by Regulations.
• Assist the Business Development (BD) team in performing system demo, attending prospect’s query and the new business or marketing initiatives of the BD team.
• Ensure protections of information assets of IQ-EQ India

Key Performance Indicators • Maintain revenue from existing clients • Client satisfaction by meeting all agreed KPIs and service level understanding • Assistance in winning the new business mandate from a new or existing clients Key competencies for position and level • Conceptualising (Information Management) • Innovating (Information Management) • Managing (Task Management) • Organising (Task Management) • Building teams (People Management) • Motivating (People Management) • Influencing (Interpersonal Management) • Achieving objectives (Personal Management)

Key behaviours we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the 

role holder will be expected to demonstrate the following:

• Accuracy

• Approachability

• Attention to detail

• Prioritisation 

• Proactivity

• Relationship Building

• Taking ownership