2 IQ BackOffice Jobs

Key Responsibilities:

- Lead, mentor, and motivate team members.

- Provide guidance and support to team members on daily tasks and challenges.

- Foster a positive and productive team environment.

- Conduct team meetings and performance reviews.

- Identify training needs and implement training programs.

- Oversee the day-to-day operations of the team, ensuring smooth and efficient workflow.

- Monitor team performance against key performance indicators (KPIs).

- Identify and address operational bottlenecks and inefficiencies.

- Implement process improvements and best practices.

- Ensure the quality and accuracy of all work performed by the team.

- Conduct quality checks and audits to identify and resolve any issues.

- Implement quality control measures to prevent errors and improve efficiency.

- Communicate effectively with clients and stakeholders.

- Address client concerns and resolve issues promptly.

- Build and maintain strong client relationships.

- Assist in the planning and execution of projects.

- Monitor project progress and ensure timely delivery.

- Manage resources effectively to meet project deadlines.

Qualifications:

Education: Master's/Bachelor's degree in Accounting, Finance, Business, or a related field.

Experience:

- Proven experience in team leadership and management.

- Experience in Accounting, Finance, or Business Process Outsourcing (BPO) is essential.

Skills:

- Strong leadership, communication, and interpersonal skills.

- Excellent problem-solving and decision-making abilities.

- Strong analytical and organizational skills.

- Ability to prioritize tasks and manage multiple projects simultaneously.

- Proficiency in relevant software and tools (Microsoft Office Suite, CRM software).

Preferred Qualifications:

Experience in a fast-paced and dynamic environment.

Experience with Six Sigma or Lean methodologies.

Knowledge of relevant industry regulations and best practices