Hiring For Support Engineer- Team Lead

JD:

Looking for Technical Product Specialist Team Lead

Designation Technical Product Specialist Team Lead

Experience 6-12yrs

Education: BE/BTech (CS or IS/IT) , MCA, MTECH

Job Location Bangalore, Karnataka (Work from Office), Shifts Rotational shifts including night shifts,Communication must be excellent

Education: Bachelor's degree in computer science, Information Technology, or equivalent

work experience

• 3+ years of customer success or equivalent post-sales experience
• 1+ years management/leadership experience
• Demonstrated ability in leadership, mentorship, and organizational behavior
• Exceptional corporate presentation and relationship-building skills with technical and non-

technical audiences

• Familiar with one or more Customer Experience platforms utilized for conversations and

real-time troubleshooting

• Impeccable time management skills and an ability to self-direct
• Proven excellence in communication (written and verbal skills), organizational, and

teamwork skills, and the ability to act fast and responsibly

• Demonstrated experience being a Subject Matter Expert (SME) for Dynatrace

technologies, methodologies, or frameworks

• Willingness to learn new technologies and resolve complex technical issues
• Professional Level Dynatrace certification or on track to achieve the certification within

the first 6 months

• Strong technical understanding and experience in SaaS products
• Familiar with one or more of the following technologies:
• Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google

Cloud, Cloud Foundry, Kubernetes, SAP, etc.

• Web and application server technologies such as Apache, IIS, WebSphere, WebLogic

and JBoss

• Server/Server-side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript,

and Ajax

• Mobile application technologies such as iOS, Android Webkit.
• DevOps toolchain applications such as Ansible, Jenkins, Chef, Puppet etc.
• CMDB/ITSM Technologies/platforms such as ServiceNow and BMC

Candidates who are interested can reply back to suchitra.s@ionidea.com with their updated resume.

Thanks,

Ionidea