Salesforce Administrator

Salesforce Administrator

About the Role

We are seeking an experienced and dynamic Salesforce Administrator to join IntraEdge. In this pivotal role, you will be responsible for the administration, configuration, and ongoing enhancement of our Salesforce ecosystem. This role requires a strategic thinker with strong analytical skills, technical expertise, and the ability to collaborate across departments to deliver solutions that drive efficiency, improve user experiences, and support business objectives.

Role Responsibilities:

- System Administration & Maintenance:

• Perform day-to-day administration, monitor system performance, and manage user support requests.
• Oversee license allocation, data cleansing, and ongoing stewardship of the CRM system to maintain data accuracy and reliability.

- Platform Optimization:

• Research and implement enhancements, integrations, and system upgrades to improve the quality, functionality, and efficiency of the Salesforce platform.
• Develop and maintain custom objects, fields, flows, validation rules, dashboards, and reports to automate business processes and enhance data integrity.
• Lead efforts to integrate Salesforce with other systems and third-party applications using APIs and middleware.

- Stakeholder Collaboration:

• Excellent communication skills to partner with internal stakeholders to gather requirements, negotiate and design solutions, and implement changes that address evolving business needs.

- Proactive Maintenance & Innovation:

• Stay current with Salesforce updates and features, assess their potential impact, and recommend actionable enhancements.
• Conduct regular system health checks, security reviews, and release updates to maintain a robust and secure environment.

- DevOps Management, Documentation and Training:

• Manage the DevOps process, including preparing and deploying change sets across environments.
• Create and update documentation, including user guides, process diagrams, and training materials, to support ongoing user adoption and understanding.
• Oversee sandbox management and establish rules and automation to ensure data integrity.

- Other job duties as assigned.

Required Qualifications

• Bachelors degree in computer science, Information Systems, or equivalent experience.
• Salesforce Administrator and Advanced Administrator Certification is a must.
• 5+ years of Salesforce Administrator experience with a focus on Sales Cloud or Financial Service Cloud and strong knowledge around their features.
• Strong Knowledge of Custom Objects, Validation Rules, Security Settings, Flows/Workflows, Dashboards, etc.
• Advanced understanding of data management tools like Data Loader.
• Good understanding of Salesforce data model with SOQL knowledge.
• Excellent problem-solving skills and ability to analyze complex business requirements.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group including executives, managers, and subject matter experts.
• Knowledge of Salesforce package implementation.
• Ability to work independently and as part of a team.
• Experience working as a consultant or working with Salesforce Implementation partners is a plus.
• Understanding of relational databases and SQL queries is a plus.