Technical BA

CvsRate: :51/hr C2CREMOTE.Lucid chart or visioApi interfaces

These skills will put cadidates at top: SAFe and AI experience

Position SummaryThe Aetna Technology Delivery organization, within CVS Health s Data, Digital, Analytics, Technology (DDAT) organization, is seeking a Technical Business Analyst to help realize the product features for a Conversational AI (CAI) platform that is helping our members to get answers to their health insurance questions through the channel of their choice.

In this role you will be responsible for aligning the business needs and technical solutions with a focus on defining and documenting data interfaces, injecting technical logic into conversation flows and collaborating closely with Technical Leads to ensure successful chatbot integrations.

Start Date: As soon as possibleDuration of the engagement: 6+ months

Preferred location: On-Shore/United States; Remote; working hours Eastern Time requiredRate Card Role: Business Analyst - Senior/Specialist

Number of Roles: 2You will make an impact byParticipating in feature refinement sessions with key stakeholders to ensure the specified needs are clearly articulated, identify gaps, and propose adjustments as needed.

Documenting API/data interface/technical requirements

Collaborating with Conversation Designers to depict the Conversation flow including technical logic, such as API calls, KPIs, technical notes, etc.Ensure conversation flows adhere to technical feasibility and system constraints

Required Qualifications7+ years professional experience in the software industry, in a Technical Business Analyst role

Proficient with process flow software such as LucidChart and/or VisioKnowledge of API interfaces required to support conversational dialog

Experience with API integration tools such as Postman or Swagger or similar toolsHighly motivated, independent worker with a pulse on industry trends and best practices

Excellent written and verbal communication skills

Ability to work collaboratively in a highly matrixed environment

Preferred Qualifications Experience as a Business or Information Architect

Proven track record of designing and implementing conversational AI solutions, preferably in a large-scale (healthcare, media, technology) enterprise environment

Experience with scaled agile (SAFe) methodology EducationBachelor s degree Computer Science, Software Engineering or Information Technology or equivalent combination of education and experience