Engineer, Systems Engineering

Job Purpose

At ICE, we never rest. We are on a mission as a team. We are problem solvers and partners, always starting with our customers to solve their challenges and create opportunities. Our start-up roots keep us nimble, flexible, and moving fast. We take ownership and make decisions. We all work for one company and work together to drive growth across the business. We engage in robust debates to find the best path, and then we move forward as one team. We take pride in what we do, acting with integrity and passion, so that our customers can perform better. We are experts and enthusiasts - combining ever-expanding knowledge with leading technology to consistently deliver results, solutions and opportunities for our customers and stakeholders. Every day we work toward transforming global markets.

The Systems Engineer is responsible for creating and maintaining availability and high-performance in mixed Linux and Windows development, non-production, and production environments. This individual works as part of a results-oriented, service-delivery team and assists configuration analysts, release engineers, developers, and operations teams. Additionally, the Systems Engineer performs root cause analysis of problems, selects, and implements automation tools, and actively participates in deeply technical discourse.

Responsibilities

• Assist in the design, planning and implementation of server solutions
• Tune and design systems infrastructure for maximum available performance and reliability
• Automate manual tasks using scripting and application development
• Investigate and adopt new technologies/tools as needs arise
• Respond to and assist in production operations in a 24/7 environment
• Evaluate, test, and integrate new operating system versions, drivers, and patches
• Provide technical analysis, resolve problems, and propose solutions
• Provide support to, and coordinate with, developers, operations staff, release engineers, and end-users
• Automate common tasks in continuing effort to improve efficiency and consistency
• Participate in a weekly on-call rotation for after-hours support

Knowledge and Experience

• 3+ years of experience with Linux operating systems (RedHat variants preferred)
• 2+ years of experience with Windows Server operating systems
• Knowledge of networking infrastructure, configuration, routing, troubleshooting and analysis
• Experience with container technologies (Docker, Kubernetes, OpenShift, Tanzu, etc)
• Experience with building and supporting both physical and virtual infrastructure
• Solid experience coding with any combination of Perl, Ruby, Bourne, Python, or Java.
• Experience in use of Powershell for Windows administration and task automation
• Understanding of enterprise level storage and backup solutions
• Experience with automation/configuration management using Puppet or Ansible
• Familiarity with source control tools, such as git, Bitbucket, SVN or others
• Top-tier analytics and problem solving
• Ability to work in a service-oriented team environment
• Excellent skills in Project Management, organization, and time management
• Customer-focused, and dedicated to the best possible user experience
• Communicate effectively with both technical and business resources
• Fluent speaking, reading, and writing in English

Preferred

• Degree in engineering discipline or equivalent experience in Systems Engineering
• Familiar with deployment automation and orchestration (Jenkins preferred)
• Experience packaging windows software with Chocolatey

Schedule

This role offers work from home flexibility of one day per week .