Insight Business Machines - Technical Support Executive (1-5 yrs)

Roles and Responsibilities :

i. Troubleshooting related to routers

ii. Worked on various Tools

iii. Respond to requests for technical assistance in person, via phone, electronically

iv. Advise user on appropriate action

v. Research questions using available information resources

vi. Redirect problems to correct resource

vii. Level 1, Level 2 and Level 3 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledge base.

viii. Remote desktop troubleshooting. Escalate complex incidents/requests to upstream technical groups

Skills Required :

i. Good Knowledge about various devices, operating systems, COTs, VPNs, VOIP, Peripheral Devices etc. and in managing troubleshoots related to it

ii. Good Knowledge about Remote handling

iii. Good communication skills.

iv. Good multitasking skills

v. Ability to handle pressure

vi. Good Problem-Solving Skills

vii. Good customer handling skills.

viii. Ability to provide output in different situations.

ix. Time Management