Client Support Executive

we are seeking a dedicated client support executive for a start up. The candidate would be responsible for addressing client queries, resolving issues, co-ordinating,lead generation- direct & referral model, customer retention and a positive customer experience end to end. The role requires exceptional communication skill and customer focused mindset with a pleasant disposition.

Key Responsibilities
* Serve as a primary contact for clients over phone, email & chat
* Address client issues within set timeline
* Maintain customer documentation & interaction
* Follow up with internal & external customer to resolve queries & issues
* Collaboration with internal team wherever required to improve customer experience
* Identify opportunities to cross sell & upsell services & products of the company
* Maintain customer data & professional disposition while interacting with all clients & team members
Skill
* Freshers welcome however previous experience in customer relations will be an edge
* Exceptional communication skill both verbal & written
* Proactive approach towards client
* Ability to pitch company business for new & existing clients
* Ability to work on spreadsheet & data