Client Support Executive

Role & responsibilities : *

Serve as a primary contact for clients over phone, email & chat

* Address client issues within set timeline

* Maintain customer documentation & interaction

* Follow up with internal & external customer to resolve queries & issues

* Collaboration with internal team wherever required to improve customer experience

* Identify opportunities to cross sell & upsell services & products of the company

* Maintain customer data & professional disposition while interacting with all clients & team members

Preferred candidate profile

we are seeking a dedicated client support executive for a start up. The candidate would be responsible for addressing client queries, resolving issues, co-ordinating,lead generation- direct & referral model, customer retention and a positive customer experience end to end. The role requires exceptional communication skill and customer focused mindset with a pleasant disposition.

Qualification & skills

* Freshers welcome however previous experience in customer relations will be an edge

* Exceptional communication skill both verbal & written

* Proactive approach towards client

* Ability to pitch company business for new & existing clients

* Ability to work on spreadsheet & data

Qualification

* Graduation in any discipline

* Experience in customer service industry

* Language - English, Hindi & Kannada

Work Environment

Perks and benefits