inMorphis - ServiceNow Quality Assurance Engineer (4-8 yrs)

Job Description:

Key Responsibilities :

- Quality Assurance & Control : Oversee and manage all quality assurance (QA) and quality control (QC) processes related to ServiceNow implementations.

- Ensure that all deliverables meet the highest standards and

- Develop comprehensive test plans, strategies, and detailed test cases to validate ServiceNow

applications, ensuring full coverage of business requirements and technical specifications.

- Execute manual and automated tests for ServiceNow instances, leveraging the Automated

Test Framework (ATF).

- Analyze test results, document defects, and verify fixes.

- Ensure comprehensive testing across the platform.

- Identify, track, and manage defects during the test cycles.

- Collaborate with developers and stakeholders to ensure timely resolution of issues, and verify that fixes meet quality standards.

- Leverage ATF (Automated Test Framework) to create and run automated test scripts to improve efficiency and coverage.

- Optimize automated tests for both functional and regression testing.

- Ensure proper testing processes are adhered to throughout the project lifecycle, maintaining

consistent quality levels and minimizing risk.

- Participate in code reviews and other quality assurance activities.

- Work closely with ServiceNow developers, business analysts, and other stakeholders to

understand business requirements and technical specifications.

- Ensure the test cases align with the overall project goals.

- Maintain clear, accurate documentation of test cases, execution results, and issues.

- Provide regular test reports and status updates to stakeholders.

- Track test progress and provide insights into testing progress.

- Continuously evaluate and improve testing processes, methodologies, and tools to enhance the overall testing strategy for ServiceNow implementations.

- Ability to work independently in a remote setup, managing time effectively, meeting deadlines, and collaborating virtually with teams across different locations.

Required Skills & Qualifications :

- Minimum 4 years of experience in Quality Assurance (QA) and Quality Control (QC) with a focus on ServiceNow platforms.

- Proficiency in Test Execution, Test Case Creation, and the Automated Test Framework (ATF) for testing on ServiceNow.

- Strong experience in functional, regression, and system testing on ServiceNow instances.

- Strong experience with Automated Test Framework (ATF), including creating and executing

automated tests for ServiceNow applications.

- Hands-on experience with other testing tools and frameworks for ServiceNow, as well as

manual testing techniques, is desirable.

- Strong ability to analyze requirements and break them down into testable components.

- Effective problem-solving skills for identifying and diagnosing issues during testing, and

proposing effective solutions.

- Attention to detail and a systematic, organized approach to test planning, execution, and documentation.

- Ability to follow processes and standards to ensure consistency and quality across test cycles