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Infosys

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3.6

based on 39.4k Reviews

2600 Infosys Jobs

SAP CRM Functional Consultant

Infosys Technologies ltd

3.6

based on 39.4k Reviews

10-15 years

Hyderabad / Secunderabad

1 vacancy

SAP CRM Functional Consultant

Infosys

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Consulting Production Support Digital Transformation SAP CRM Middleware Integration Testing

+ 3 more

Job Description

A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc
and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements
You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers
Consultant with a minimum 2+ years full life cycle SAP Project implementation
Knowledge in configuring the SAP CRM solution across multiple CRM functional areas such as Sales, Service, Marketing, Interaction centre, etc
Knowledge in setting up CRM Middleware to handle Integration and troubleshooting data issues
Perform the role of SAP CRM Consultant with extensive knowledge and experience in requirement gathering, estimations, business blueprinting, realization, integration, testing, and deployment
Ability to facilitate workshops for requirement gathering, training content creation, end-user training, etc
Implement solutions aligned with the SAP Best Practices and appropriate to the customer requirements
Ability to create functional and technical specifications, configuration documents, end-user documents, and training documents
Ability to troubleshoot and diagnose CRM Production Support issues
Ability to document and implement bespoke developments
Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data
Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate
Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge

Employment Type: Full Time, Permanent

Read full job description

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