Team lead- US P&C Underwriting

Designation: Team lead- US P&C Underwriting

Experience: 4-8 years

Qualification: Any graduate- full time education

Shift: Night Shift

Team Handling is mandatory

Purpose of the role:

Executes transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the Process Executes, supports the team lead in training, daily reviews and escalation resolution with the objectives to meet SLA targets for the specific process within the guidelines, policies and norms of Infosys.

Job Description:

1.Executes client transactions (Insurance Underwriting Support) i.e. attends to the transactions, verifies basic information, and closes customer query/issue as pre the defined SOP/parameters prescribed, Ensure appropriate documentation of the upshot from the last transactions the clients account as per the prescribed format. In order to meet quality standards.

2.Should be fluent (both Verbal and Written Communication) to manage the day to day work

3. Executes transactions as per prescribed guidelines and timelines in order to meet the SLA target . Participates/supports the TL in the daily huddles, provides training/inputs on process/business to the team in order to ensure delivery predictability

3.Supports the TL by training people on process/domain as part of the growth plan in order to ensure high E-sat

4.Manage Monthly meetings with employees along with team leader

5.Buddy the new joiners and help them with all the process requirements

6.Participate in the ideation process and produces the documentations and training the team on the reengineered process in order to meet client and internal commitments on a continuous basis.

Skills Required:

1.Excellent computer skills and proficient in excel, word, presentation and outlook

2.Excellent communication skills both verbal and written

3.Attention to detail with exceptional quality of work

4.Adaptive to organizational culture and business environment

5.Flexiable to shifts