Walk-in For Customer Relations Skill at Bangalore on 3rd Feb 25

Greeting from Infosys BPM Ltd.,

We are hiring candidates for Customer Relations Skill. Please walk-in for interview on 3rd Feb 25 at Bangalore Location

Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume ***

https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-200484

Interview details:
Interview Date: 3rd Feb 25
Interview Time: 9:30 AM till 12 PM

Interview Venue:

JP Nagar:

Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road, Sarakki, 1st Phase. J P Nagar, Bengaluru, Karnataka 560078. Landmark: Near Sindhoor Convention Centre (NOTE: No Candidate parking facility will be available

Documents and things to Carry::

• Carry a print out your updated resume;
• Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
• All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)
• Candidates to carry mobile charger and ear/headphones to the hiring venue for in-person assessments and evaluations

Job Description:

Process Specialist Team Lead

• Managing the end-to-end life cycle of the customer complaint process
• Supporting the internal phone lines to help our colleagues and customers with complaints and bump ups
• Finding customer-focused solutions that balance needs of the customers with those of the Bank
• Supporting and challenging colleagues to make sure that all complaints get resolved in a timely and professional manner
• Identifying areas for improvement in the Bank, on the back of complaints you deal with
• Making sure that all follow-up actions that we organise as a result of a complaint are completed
• Providing timely updates on complaints to customers and internal stakeholders while also ensuring you are providing AMAZEING service via telephone, email or letter
• Recording clear notes on the Bank's system to allow other colleagues to follow up on the complaint process
• Any other duties as required that reasonably fall within the role.
  

Work Location: Bangalore

Qualification: Graduates & Post graduation

Designation: Process Specialist

Shifts: US Shift

Experience: 2Yr to 4Yrs

Pointers to note:

Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance

Regards,
Infosys BPM Recruitment team.