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34 Informatica Business Solutions Jobs
Senior Customer Success Manager
Informatica Business Solutions
posted 8d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Assess the reasons for customer investment in the platform, articulate and document customer business objectives and success criteria.
- Partner with the Informatica Sales team to facilitate seamless transfer of knowledge gathered during the sales cycle and continue working with the Account Team to lead customer value
- Understand the customers Informatica implementation and use data management experience to provide best practices and act as an advocate for the services available on the Informatica Data Management Cloud.
- Use past experiences to guide customers through their implementation journey and provide governance and change management plans based on the customers needs
- Identify risks and work with the account team to build a risk mitigation plan
- Create a comprehensive customer facing adoption path and roadmap showing the current state, target future state, timeline, and enablement plan.
- Diagnose reasons for low utilization and develop consumption strategies to increase consumption levels.
- Communicate technical product releases, system changes and other relevant updates and communicate with Informatica product management
- As this role is for Tech Touch Customer Success Manager, you will work on accounts at Scale.
What Wed Like to See
- Direct experience implementing cloud enterprise software with a focus on data management solutions (ie: data governance, data integration, master data management, data quality)
- Customer-facing experience leading large enterprise customers through business and technology transformations with large account/project management experience with a techno/functional bias. Role Essentials
- Engage in and influencing conversations at the C-level.
- BE/B.Tech/MCA/MSc degree(or equivalent) in Computer Science or related technical field.
- Experienced Professional with 5+ years of relevant software and/or consulting experience Perks & Benefits
- Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance, and 401k plan or international pension/retirement plans
- Flexible time-off policy and hybrid working practices
- Tuition reimbursement program to support your personal growth
- Equity opportunities and an employee stock purchase program (ESPP)
- Comprehensive Mental Health and Employee Assistance Program (EAP) benefit
Employment Type: Full Time, Permanent
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What people at Informatica Business Solutions are saying
Senior Customer Success Manager salary at Informatica Business Solutions
reported by
4
employees
with 11-21
years exp.
₹31
L/yr - ₹46
L/yr
80%
more
than the average Senior Customer Success Manager Salary in India
View more details
What Informatica Business Solutions employees are saying about work life
based on 208 employees
Flexible timing
Monday to Friday
No travel
Night Shift
Informatica Business Solutions Benefits
View more benefits
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