Technical Project Manager

Job Description:

We are seeking a highly motivated and experienced professional to lead and manage our DevOps, Release Management, and Operations teams. As the Director, you will drive the execution of DevOps practices and continuous integration/continuous delivery (CI/CD) pipelines while ensuring operational efficiency. The ideal candidate will have a deep technical understanding of DevOps tools and processes, along with knowledge in Dynatrace, infrastructure management, and Site Reliability Engineering (SRE) principles, though these skills are a plus. Your role will focus on improving the productivity, quality, and reliability of our systems while optimizing operations and reducing inefficiencies.

Key Responsibilities:

• DevOps Leadership & Management:
• Lead and manage the DevOps, Release Management, and Operations teams.
• Champion best practices for automation, CI/CD pipeline development, and continuous delivery.
• Ensure the DevOps practices align with overall business and technical objectives, driving efficient and high-quality software delivery.
• Optimize deployment processes and minimize downtime, improving productivity and reducing operational bottlenecks.
• Oversee the end-to-end release process, ensuring smooth and timely software releases.
• Technical Expertise & Innovation:
• Provide strong technical leadership in DevOps tools and practices, including version control systems (Git), build automation tools (Jenkins, GitLab, CircleCI), and container orchestration platforms (Docker, Kubernetes).
• Evaluate and recommend improvements for current DevOps processes, identifying areas for automation and optimization.
• Understand cloud infrastructure (AWS, Azure, GCP), and leverage infrastructure-as-code (IaC) tools like Terraform, CloudFormation, or Ansible to improve scalability and efficiency.
• Utilize Dynatrace or similar observability platforms to track system performance, application health, and troubleshoot potential issues.
• Operational Excellence:
• Identify and address gaps in operational processes, ensuring maximum productivity and quality of work across all teams.
• Leverage SRE principles for improving system reliability, availability, and scalability, ensuring the seamless operation of production environments.
• Define and monitor key performance indicators (KPIs) and Service Level Objectives (SLOs) to maintain system uptime and performance.
• Focus on reducing inefficiencies, improving workflows, and eliminating waste to optimize resource utilization.
• Collaboration with Stakeholders:
• Work closely with product and engineering teams to align DevOps and release management practices with customer needs and business requirements.
• Engage with customers as needed, ensuring that customer expectations are met with a focus on operational reliability and timely software delivery.
• Establish clear communication channels with cross-functional teams to ensure alignment on project goals, timelines, and technical challenges.
• Continuous Improvement:
• Promote a culture of continuous learning, improvement, and knowledge sharing within the team.
• Foster innovation and experimentation with emerging DevOps tools, methodologies, and technologies.
• Measure and report on team effectiveness, identifying areas for improvement and driving changes to optimize performance.

Qualifications:

• Required:
• Bachelors degree in Computer Science, Engineering, or related technical field (or equivalent work experience).
• 8+ years of experience in software development, DevOps, and release management, with at least 3-5 years in a leadership role.
• Strong experience with DevOps practices and tools, including CI/CD pipeline management, automation, and deployment tools (Jenkins, GitLab, CircleCI).
• Proficiency in containerization technologies (Docker, Kubernetes).
• Experience with cloud platforms (AWS, Azure, GCP), along with Infrastructure-as-Code (IaC) tools (Terraform, CloudFormation, Ansible).
• Good-to-Have (Additional Skills):
• Experience working with Dynatrace or other observability platforms for monitoring, troubleshooting, and optimizing system performance.
• Knowledge of Site Reliability Engineering (SRE) practices, including incident management, post-mortem analysis, and reliability metrics like Service Level Objectives (SLOs).
• Familiarity with infrastructure management and network configurations.
• Understanding of logging, monitoring, and alerting tools (e.g., Prometheus, Grafana, Splunk).

Key Attributes:

• Strong leadership skills with a focus on motivating and empowering teams to deliver high-impact results.
• Ability to work in a fast-paced environment, manage multiple priorities, and adapt to changing requirements.
• Excellent problem-solving skills with a focus on continuous improvement and operational efficiency.
• Strong communication skills, both verbal and written, with the ability to engage effectively with technical and non-technical stakeholders.
• A strategic mindset with a focus on scaling, optimizing, and improving systems and processes.